![]() It is easy to filter calls based on what type of call I want to listen to. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. If it is a Zoom call, any visuals record as well. When a Zoom meeting happens or when I dial out of Outreach, these calls record. I rely on it heavily for recording my own calls with prospects automatically. ![]() Kommentare: Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member. It will automatically assign the speakers as "Phone caller #1" / #2 / #3, etc. Gong does not allow you to assign speakers to calls that you upload to their system. ![]() You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't!Īnother frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. It's a pain to navigate, and there are no additional details on the upcoming calls. I hate the way gong displays upcoming calls. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen. We also love the video playback feature in Gong is enjoyable to use. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Facilitate coaching of our team since our service is coaching based on zoom Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional) Record user interviews from our product team An account executive can even send an invitation via “/livecoach” in Slack as a streamlined way to request help and guidance.Kommentare: Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic! We currently use Gong to do three things: (4) Live Coach allows a manager to join a live call or video-conference as a background participant. Jiminny and their customers have seen strong responses to peer sharing via Slack snippet shares and through Jiminny’s Playlist feature that can curate a list of best answer and responses. Smart sales people copy strategies that work. (3) Sharing and collaboration – Scott talked about the meerkat response to top representatives. (2) CRM Integration – Jiminny means Scott doesn’t have to touch SFDC. In Jiminny’s research, account executives that spend just 2% of their time in self-review increase their sales by 6%. He can also take any of theses call/video snippets and send them to his manager’s playlist as a coaching request. With ready access to the playback, he can review and improve his responses. (1) Self-improvement – Scott uses the note taking functions in Jiminny to flag the moments when someone asks him a new question or he feels his answers are just not quite right with a “!” which he can then easily search after the call is completed. You can navigate to any of the reviewed solutions by clicking these blue links below. Since SalesLoft, Chorus.ai, and Gong.io are well known, most of this particular posting will be focused on Jiminny. I engaged with several of these companies and wanted to share highlights from four of them. And when you layer on the fact that most revenue leaders have less than 10% of their time to coach, it’s incredibly hard to better your team’s call and video conversation outcomes quickly.įortunately, Conversation Intelligence has emerged. T he quality of your customer conversations is likely the #1 driver of revenue performance.įor most sales leaders, call reviews are an arduous task of manually going through a random sample of calls and video recordings to hopefully find key moments for feedback or coaching. Call reviews are incredibly important to uncover how the best sales representatives are positioning your services, how your team is responding to objections, and what product knowledge gaps exist across your sales organization.
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